All bookings will be acknowledged by the Events Team via email between two/three weeks before the course is due to take place and once payment has been received.

Payment is due immediately when booking with a credit/debit card on the BSR website. If you choose to pay via invoice, the BSR website will immediately send you an email invoice, with payment due on receipt. Please make cheques payable to 'British Society for Rheumatology' and send with a copy of the invoice to the Events Team, British Society for Rheumatology, Bride House, 18-20 Bride Lane, London EC4Y 8EE. If you would like to pay by BACS please contact the Events Team directly to obtain our bank account details.

We will not allow entry to the course to anyone who has not paid in full.

Cancellation Policy

1. Cancellations received up to 35 working days prior to the start of the course will be subject to a 25% cancellation fee.
2. Cancellations received up to 20 working days prior to the start of the course will be subject to a 50% cancellation fee.
3. Cancellations received after this point will NOT be refunded under any circumstances or if payment has not been received you will still be liable for all course fees.
4. Non-attendance will result in you forfeiting your registration fee.
5. In the case of non-attendance due to illness or injury, a refund of up to 75% may be given, provided that the withdrawal is notified to BSR in writing as soon as possible and is received no later than three days after the start of the course and is supported by a medical certificate.
6. A discretionary refund of up to 75% may be given if you are unable to attend a course due to exceptional personal circumstances, such as bereavement, family crisis, or personal trauma. The application for a discretionary refund must be made in writing by the delegate no later than three days after the start of the course with full details substantiating the request for an exceptional refund on compassionate grounds.
7. If you are unable to attend a course due to events outside BSR control we will not be liable or responsible for any failure to perform or delay in performance of any of our obligations under these terms and conditions that is caused by events outside our reasonable control ('Force Majeure Event'). A force Majeure Event includes any act, event, non-occurrence, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: strikes or other industrial actions; civil commotion, riot, invasion, terrorist attack or threat; fire, storm flood or other natural disaster, impossibility of the use of railway, shipping, aircraft, motor transport or other means of public or private transport or delays in relation to such transport; or impossibility of the use of public or private telecommunication networks. Our obligations under these terms and conditions are suspended for the period that the Force Majeure Event continues and provided that if the Force Majeure Event renders, in our opinion, the course not viable whether from a financial or logistical point of view then we may cancel or postpone the course. If we choose to postpone the course to another date (and/or place) we will offer you the opportunity of attending the alternative course date subject to payment of any increase in the delegate fee or refund if the delegate fee is reduced. If the course is cancelled as a result of Force Majeure Event we will provide refunds to delegates on the basis of any sums remaining to us after satisfying all our obligations in respect of the cancelled event. You acknowledge that it may be on this basis that no refund is possible.
8. Amendments to your booking are at the discretion of the Events Team and will be subjected to a £20 administration fee.
9. Substitutes will be subjected to a £20 administration fee.
10. BSR reserves the right to postpone/cancel a course, giving at least 15 working days notice if there are insufficient delegate numbers registered for the course.  In this case, all registered delegates will be given the choice to transfer to a new course date (in the case of postponement) or a full refund (in case of cancellation). In such event a refund will be the extent of our obligation to you and BSR will not be liable for any other expenses incurred by delegates as a result of this. You are therefore advised not to book travel or hotel accommodation until you have received a full confirmation of your booking from the Events team.

Delegate Code of Conduct Agreement

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• By registering to attend a BSR Education Course all delegates are agreeing to abide by a code of conduct. Failure to do so may result in your expulsion from the course. No refund will be due in this instance.
• Badges must been worn, in plain sight, at all times. If your badge is lost, immediately report to the registration desk for a replacement.
• Delegates are responsible for all their personal property. Neither BSR nor the course venue accepts liability for loss or damage to personal items.
• Bags and packages must be in your possession at all times. The safety and security of delegates is paramount and unattended items may cause security alerts.