Peer review case study
Shabina Sultan, Consultant Rheumatologist, Airedale NHS Foundation Trust
In 2012 we underwent our first Peer Review. The visiting team consisted of three consultants, a specialist trainee, a therapist and a manager. The report said: "Whilst a lot has been achieved in a relatively short period of time, there are clearly some areas that need improving".
Over the next two years I used the peer review recommendations at business meetings as support for developing the service. They identified what the nurse specialists were doing and time taken and if support was given for admin what the service could get in return.
Overall the review gained the engagement of management, raised the profile of rheumatology in the hospital and proved a positive experience; pivotal in improving quality of service, increasing capacity, MDT appointment and driving change.