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Suitable for anyone with an interest in QI, this is an informative and collaborative day covering subjects essential to managing successful quality improvement.


Date: TBC

Venue: TBC

CPD: 5 credits

This course has been postponed until later in 2020, please register your interest to be notified of the new date.

If you're interested in quality improvement (QI), this is the course for you. Maybe you're in the middle of a QI project, perhaps you're just getting started or you may even still be thinking about what you might do in the future.

You'll enjoy lectures and practical group challenges from a faculty ranging across the whole MDT, including patient representatives. You're encouraged to bring your own QI projects to work on, be these ideas, work-in-progress or completed initiatives.

You'll work with patients and stakeholders and learn about measurement for improvement and how to use key QI tools.

Learning objectives

  • To understand the principles of QI, particularly in contrast to audit and research

  • To understand and be able to apply a number of QI tools, including process mapping, the Model for Improvement, Plan Do Study Act (PDSA) cycles, driver diagrams and run charts

  • To understand the importance of engaging stakeholders effectively within your QI project and be able to apply stakeholder mapping exercises

  • To understand the importance of involving patients in designing and conducting quality improvement projects

  • To trouble-shoot existing QI projects with advice on how to develop further

  • To gain confidence in utilising tools developed by the BSR to support QI, harnessing data from the NEIAA, SLE audit and Choosing Wisely recommendations

  • To gain confidence in leading and supporting others in QI initiatives

Register your interest for further updates


Register now


Date TBC

Morning sessions


Session title



Arrival, registration and refreshments


Introduction and icebreakers

Dr Charlotte Sharp, Dr Roz Benson


Session 1: Understanding the problem

  • Introducing improvement science and systems thinking

  • Background to QI (vs audit/research)

  • Process mapping

  • Understanding the problem and developing an aim

Dr Lesley Kay, Dr Hannah Baird



Afternoon sessions


Session title



Session 2: Engaging stakeholders

  • Stakeholder mapping

  • Involving patients

  • Finding friends in your Trust

Dr Charlotte Sharp, Dr Roz Benson, Karen Staniland, Roger Stevens


Tea and coffee break


Session 3: Measurement for improvement

  • How do we know a change is an improvement?

  • PDSA cycles and the model for improvement

  • Using BSR's quality improvement tools: driver diagrams

  • Run charts

Dr Hannah Baird, Dr Charlotte Sharp


Trouble-shooting and QI clinic with patients

Karen Staniland, Roger Stevens


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