Overview

Frequently asked questions

Below you'll find a list of frequently asked questions about BSR membership. If your question is not answered below, please email membership@rheumatology.org.uk or call 020 7842 0900.

Member Code of Conduct
All BSR members are expected to uphold our Code of Conduct, which sets out the standards of behaviour expected of members and how concerns can be raised.  Learn more about this below.

Code of Conduct

Code of conduct

What is BSR's Code of Conduct for members?

The BSR membership Code of Conduct sets out the high professional standards that unite and strengthen our membership community. It reflects our organisational values of leadership, collaboration, inclusivity, and celebration and is designed to foster a professional environment where everyone is treated with dignity, respect and fairness. By embracing these principles, members recognise that respectful treatment is essential to high-quality clinical, scientific, and academic collaboration. 


This Code of Conduct provides a set of standards expected of all BSR members. It is supported by a range of policies and contractual obligations binding all of those working with BSR (including staff and contractors) to a similarly high standard of conduct. It also supports BSR’s wider commitment to equity, diversity, and inclusion. 


BSR expects these standards to cover all interaction across its community, including written, verbal, nonverbal, and electronic communication, and social media.


BSR standards for membership
As a member of BSR, individuals must:
• Demonstrate integrity, competence, and responsibility in both their personal and professional conduct.
• Be in good standing with their professional regulator, reporting immediately where this may be under review.
• Not act in any way that might damage the reputation of their profession or the Society.
• Take reasonable steps to ensure professional judgement is not compromised nor perceived as being compromised because of bias, conflict of interest, or the undue influence of others.
• Treat others with respect and consideration, in line with BSR’s values.
• Recognise and value individual differences and diversity.
• Not undertake to speak publicly on behalf of BSR unless previously agreed with a member of the BSR Senior Leadership Team.

Failure to adhere to this code of conduct may result in suspension of your membership, whilst repeated breaches of the Code of Conduct may lead to your expulsion from the Society. Where serious breaches of a members’ professional regulator code of practice have occurred, BSR reserves the right to suspend membership for a specified period.

Raising a complaint/concern

Our complaints procedure aims to provide a clear, fair, and transparent process for anyone wishing to raise a concern or complaint about a BSR member or a BSR service. We aim to resolve complaints and concerns where possible but there are a range of possible outcomes including expulsion from membership in the most serious cases. Any complaint or concern will be used by BSR to improve its services where relevant.

BSR will investigate complaints or concerns relating to:
• Conduct of members when acting in an official capacity for BSR
• Delivery of BSRs services. BSR will not investigate complaints or concerns relating to:
• Clinical care or professional practice outside of BSR
• Employer-based issues
• Regulatory/fitness-to-practise matters

Concerns should be sent to governance@rheumatology.org.uk. Please include, at a minimum, the following in your email:


• What happened
• When
• Who was involved
• Your desired outcome.

You should expect a response within 3 – 5 working days providing you with a named contact, an outline of next steps, and a timelin.e

FAQs

FAQs

How does my membership renew?

We automatically renew memberships paid for by Direct Debit. You'll receive a renewal email and a direct debit advance notice email to let you know when this will be collected. If you pay by card or bank transfer, you'll receive an email letting you know your membership is ready to be renewed, and you then make an online payment in MyBSR.

How do I cancel my membership?

Please email us. If you pay for your membership by Direct Debit, you'll also need to tell your bank you wish to cancel this. Please note that membership fees are non-refundable, as per our terms and conditions.

How do I set up a Direct Debit for my membership fees?

Please email us or call 020 7842 0900 to set up your Direct Debit. You must have a bank account in order to do this.

How can I change my Direct Debit bank account details?

Please email us and we will update these details for you.

What date are Direct Debit payments taken from my account?

These are taken on or around the 7th of each month.

Am I eligible for a reduced rate of membership?

If you're retired, on parental leave or taking time out of our programme, you are eligible for a discount on your membership. The retired rate is for those who have reached UK retirement age and are no longer employed.

Members on maternity or paternity leave get a 50% discount on membership; we must see a letter from your employer confirming your leave dates for you to be eligible for this rate.

If you're a trainee taking time out of programme, you can have a 25% discount. You'll need to supply a letter from your deanery or training programme confirming your current situation.

Can I claim tax relief on my membership?

You may be able to claim tax relief as your BSR membership is most likely essential for your job. British Society for Rheumatology is on the approved list of bodies approved for tax relief. Find out more about how to claim tax relief here.





Where can I find my payment receipts?

All receipts are available to view and download in the Invoices section within MyBSR.

Can I get a letter confirming my membership from BSR?

Yes – email us with your request.

How do I update my contact details?

Go to My Profile in MyBSR to update details including your preferred email address, phone number, home address and workplace.

What are the membership terms and conditions?

You can view them here.

Where can I find my membership number?

In MyBSR below your Primary Workplace. It's also included in all communications you receive from us.

How can I avoid creating a duplicate membership account?

If you already have a membership account, please continue using your existing account rather than creating a new one with a different email address. You can update your email address at any time through your Account Settings, even if you no longer have access to your previous email address. If you’re unable to sign in to your original account, contact us and we’ll help you recover access to prevent duplicate accounts and ensure your membership, benefits, and billing remain in one place.

Why am I being asked to log in separately to access my account details and eLearning?

As part of our current Single Sign-On (SSO) setup, you may temporarily be asked to log in separately when accessing your account details and eLearning platform. Please use the same email address and password for both logins to ensure your membership information, learning history, and access remain correctly linked.

Using different login details or creating a new account may result in duplicate accounts or access issues. We’re working to streamline this experience as part of ongoing improvements to our systems.

Not Receiving a Password Reset Code

If you are not receiving a password reset code, please first check your junk or spam email folders, as automated emails can sometimes be filtered by your email provider. Also ensure that you are using the same email address that was used to register your account.

If you still do not receive the email after a few minutes, please contact the membership team for further assistance so we can help you regain access to your account.

What should I do if I think I have more than one BSR account?

If you have used multiple email addresses, you may have more than one account. To avoid issues with your membership benefits and records, please contact us so we can check and help consolidate your details where possible.

I'm no longer receiving eNews

Please check your spam folder and make sure our email address hasn't been blocked by your organisation. You can switch your preferred email address at any time in MyBSR. Get in touch if this doesn't fix the problem.

How do I access my member benefits through the website?

You'll need to log into MyBSR to access member-exclusive areas of the website, such as eLearning. All members (excluding Associates) get free access to Rheumatology but you'll need to use the login Oxford University Press provides you with. If you haven't got this login, or can't access your account, please contact us.